MANAMA: Kalaam Telecom, one of the leading telecommunications providers for corporate services in Bahrain, announced its partnership with Invita, a leading multi-lingual contact centre providing an extensive range of business process outsourcing (BPO) services in Bahrain.
This partnership enables Invita’s world class contact centre facility to meet and exceed customer expectations across diversified channels such as automated call distribution – ACD, video contact centre, chat and email support, social media management and workflow management system over Kalaam’s redundant MPLS links with local and international voice services .
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