MANAMA: Solidarity Bahrain, a subsidiary of Solidarity Group Holding, has announced the deployment of its first fully automated financial reconciliation using Robotic Process Automation (RPA) with the aim of enhancing the efficiency of its services.
RPA is a technology that utilises software robots (bots) or artificial intelligence-based digital workers that produce a list of actions to automate a task. The bots observe the user performing a sequence of tasks, to perform these tasks perpetually and automatically undeterred by the working hours.
Solidarity Bahrain focuses on continuous automation and achieving process efficiency with guaranteed accuracy in the shortest duration possible. With the introduction of RPA, Solidarity will be able to achieve those objectives and consequently improve its customer experience.
Husain Sabt, head of Information Technology at Solidarity Bahrain, said: “We are delighted to be among the first companies to deploy such technology in Bahrain. We are committed to our ongoing digital transformation journey through the addition of our virtual workforce. The inclusion of the RPA as part of our organisation will complement our human capital and help in improving productivity in addition to enhancing customer and employee satisfaction while transforming our business operations.”
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